Hi @manny0615. For intermittent Live View concerns, I’d recommend checking out our Community Post on Live View for a list of troubleshooting tips and tricks. When the Live View doesn’t work, it could have various different causes, so this list will help you check through the possible causes in order to find a solution that works.
As for the Rich Notifications, there are a few different troubleshooting steps you can try in order to get these working again. Try toggling the Rich Notifications off, rebooting your smartphone, and then toggling the Rich Notifications back on. You can follow the steps below to turn Rich Notifications off and back on:
- On the Ring app Dashboard , tap the three-lines at the upper-left of the screen.
- Tap Device and select a device.
- Go to Device Settings.
- Tap Rich Notifications.
- Activate or deactivate Rich Notifications.
It’s also important to note that for iOS devices, the Low Data Mode toggle needs to remain off in order for Rich Notifications to work. On Android devices, a setting called Background Data needs to be toggled on in order for Rich Notifications to work.
If these suggestions don’t help and you’re still unable to access Live View or receive Rich Notifications, please follow up with our support team at one of the numbers available here. They can provide more advanced troubleshooting assistance. If you are outside of the US, please visit here to see how to contact support. 