Kwikset Home Connect 620 not working with Ring

Has any gotten this to work with Ring, the website indicated “Works With Ring”. I had it working with a critical error, removed and tried again, and got nothing.

Hi @02472Highland. I do not see this model of Z-wave smart lock on our “Works With Ring Locks Compatible With Ring Alarm” list. If it is not on the list, you will not be able to integrate it successfully with the Ring Alarm.

It is on the Kwikset Website for this lock…not Ring. I spoke with tech support at Kwikset and they know it is an issue, they suggested I move to the 916 lock, albeit almost twice the cost. They say the 914, 910, and I think the 888 are no longer being manufactured and may be harder to find in black. Too bad the 620 looks to be a great lock at a great price. Mine is going back.

Please, Ring please, please work on getting this lock fully integrated with Ring. We know Ring’s goal is to have one ecosystem to rule them all…and I am all in…but until they start making Ring locks, I can only use those things that “works with Ring”. When I purchased these locks, it was “advertised” to work with Ring, but did not list the caveats. Though I can control the opening and closing of the locks with the Ring app, code addition is what is really needed to make this fully functional with Ring.