Keypad 2nd gen dead as a dodo and can’t restart

My keypad died without any low battery warnings. I’ve since tried to restart but nothing works. I don’t know how to set up the whole system again so haven’t gone that route. What can I do please? Is it a faulty product?

Hi @Turkishish. If your Keypad will not hold a charge and is non-responsive to a reset, you will need to contact our support team. This Help Center article here has information on how to troubleshoot your Keypad. If you’ve tried these steps to no avail, Please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.

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