U
Job site security
troubleshooting
wireless-security-cameras
I have a job site box and use with backup internet full time. It is very cold here and batteries in cameras and detectors are dead but unit still used up 3GB of data in 2 weeks ? Why ? Does unit automatically use data? I need to understand where it goes.
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03-01-2023 02:28:40
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Justin_Ring
Hi @user32024. I would verify that no one has connected to the WiFi coming from the built-in Eero that's in the Base Station Pro that could have consumed the data. For example, if they connected their phones to its WiFi to use video-streaming apps, that could be one of the ways they used up all of your data. If you have done this step and it was not what consumed your data, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support. We also have this Help Center [page](https://support.ring.com/hc/en-us/articles/360061018412-24-7-Backup-Internet-and-Extra-Data) that explains how 24/7 backup internet works.
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04-01-2023 06:08:21
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