Sorry, but I find responses such as that to Edmond above quite remarkable. All that we are doing wrong here is we are trying to give Ring more of our hard-earned money for their products, and we are simply either getting blown off, or thrown into endless loops of incompetent support responses. I get that these complaints can’t always be immediately resolved through frontline support, but they at least need to be escalated until they are finally resolved by Ring’s best and brightest.
Anyways, from what I have been able to gather here, is that this is a universally known Shopify error message that we are getting here … therefore, I’m going to assume that the Ring Store services are being managed 3rd Party via a Shopify platform. Perhaps this is why Ring is finding it so difficult to resolve this problem … maybe it is somewhat out of their control?
Apparently, the problem arises when multiple devices are being used to sign into the Store (e.g. mobile phone, tablet, PC). If subsequent sign-in credentials on different devices do not remain “exactly” the same as what was in place in the initial sign-in device, this creates a conflict. My understanding is that this is not limited to the password being used itself … I’ve read that minor changes with account email addresses, or even a changed IP address can block entry into the Store. For example, one blocked customer had a letter in his email address capitalized in his initial sign-in, but not in a subsequent sign-in attempt.
The problem is, Ring customers cannot be expected to document and remember their original account sign-in credentials. This instead has to be managed by Ring. We are also encouraged to update our account information as we see fit over time.
I have been unsuccessfully trying to get this problem resolved with Ring support for several days now. We are working on it and have a nice day is not an acceptable response in my opinion. What troubles me is how long this issue has persisted (judging by the date of the initial post on this link). If anyone has any further insight on how to resolve this, I’d love to hear from you.