I purchased the Protect Basic a couple of months ago and now want to upgrade to the Protect Plus but have to pay another £80.00 with no discount?

UK Topics General Inquiries
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Hi
I bought a Ring doorbell a few months ago and paid for the Protect basic at £34.99 for the year, I have since added 2 x cameras and want to upgrade to the Protect plus but it is another £80.00, does anyone know if you get a discount for what you have already paid? As I have only had the basic for a couple of months?
Thanks.

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Hi @user28398. When upgrading your Ring Protect Plan, it should charge you a prorated amount. If you are being charged the full amount of the Plus Plan when upgrading, give our support team a call at one of the numbers available here for further assistance. If you are outside of the US, please visit here to see how to contact support.

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I only have one doorbel bit I way to sunscribe again for the 39.89 how do I du that? Jesper C

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Hi @user28636. This Help Center article here will guide you through the steps of subscribing your Ring device to a Ring Protect Plan. I hope this helps.