Help: "Please disconnect the headset to switch speaker"

What does this error:
“Please disconnect the headset to switch speaker.” Mean…

I setup the intercom with this wiring diagram:
https://community.ring.com/t/setup-for-5-wire-pacific-electronics-af-1000-pacific-system/226409/6

Hi @cs_marshall . Please contact our Ring Intercom customer support by emailing or calling our team, please share with us a screenshot of the error message you’re receiving and we will be more than happy to take a look at this with you. You can find our support number here: https://support.ring.com/hc/en-us/articles/10070641988500-Ring-Intercom-Support. We look forward to hearing from you.

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