Hardwired Ring Siren (and works) but app says not hardwired, battery drained

HiI have a Ring Siren that is hardwired in, it also has the rechargable batteries. It works as I can go to the app and flash the lights and sound the siren.However the Ring app states that it's not hardwired, there is no battery pack and no D batteries. The latter is correct, but the siren is hardwired and does have the rechargable batteries in. If I go the History for the device, it is stating that the Quick Release battery Pack is very low and then a day later statews that the Quick release battery pack is out of power.I can see that somebody else had this issue herehttps://community.ring.com/t/battery-pack-for-ring-siren-showing-incorrect-status-display/98605I'm reluctant to remove the siren from the app as it's at the top of the house and requires a cherry picker or scaffolding to get to it if things go wrong. I have used the "Try connection again" to see if that works and nothing changed. Any advice welcomed.ThanksRob