Hi @rwillett. Since the Ring Community is a public forum and we can’t see any device information, it’s tricky to offer much general troubleshooting on this concern outside of removing the Outdoor Siren and taking it through a fresh setup in the Ring app. I would also recommend ensuring the wiring was completed correctly and that the Quick-Release Battery is firmly in place, although this would also involve accessing the device as most troubleshooting steps would.
You can find more information on hardwiring the Outdoor Siren here. If this persists, please follow up with our support team at one of the numbers available here at a time when you’re able to physically access the Outdoor Siren. If you are outside of the US, please visit here to see how to contact support.
Thanks for this. It’s wired correctly, it was checked as it was put up when we had scaffolding and we knew it wasn’t going to be easy to correct any problems. Things like batteries and polarity were checked (and checked again) and we used the app to ensure it was all OK. The app recorded that it was hard wired, that it had rechargables batteries in and didn’t have the D batteries in. We checked the LED’s, the sirens from the app and there were no issues. This was around June this year and it started going wrong begining of October.
I really hope that I don’t have to get a cherry picker in to sort this problem out