G2 keypad doesn’t power up on 1st install

Hi all.
Trying to add my keypad, and it doesn’t even light up when plugging it in!!
Does it need a long charge when straight out the box?
Many thanks

Hi @koicarpus. I would first try a few different outlets and perhaps a different cable if you have one available. If you are still unable to get any lights, you can perform a reset on the keypad. If you’ve tried all of those steps but still no joy, you will need to contact our support team. Please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.