how do i get the extended view please?
nobody? someone must know. please help
Hi @karl2112. Can you be more specific on what you mean by extended view? This will help me provide you with the correct information.
thanks justin.
when i click on a cam to watch a live view of it, it shuts off after about a minute or less. i want to be able to leave a camera view on and watch it for much longer than that. it just shuts down and says refresh to view again or something like that
@karl2112. Thank you for clarifying your concern. Live View should stay open for a maximum of 10 minutes, which is a setting that cannot be changed. Since your Live View is closing out after a minute, you will need to try the following troubleshooting steps to see if they help correct your issue:
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Verify your Ring app is up-to-date.
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Verify that your Ring device has good signal strength.
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Reboot your router by turning it off for a few seconds and powering it back on.
If you have tried these steps and are still having the same concern, reach out to our support team for further assistance. Give our support team a call at one of the numbers available here.
that did not work. nothing works.
@karl2112. I appreciate you trying the troubleshooting steps I recommended. As stated in my previous response, if the steps do not help, give our support team a call for further assistance.