Download Error message
Hi Guys, Just tried to download a number of history videos from different cameras it came back with a CODE error message. I won't post the URL here but if you need to know message or email me directly. https://videos.ring.com/share_service/v2/transcodings/batch_downloads_zips?zip_id=&custom_file_name=Ring_ { "error": "Bad Gateway", "status_code": 502 } I was able to click the individual download icon for each one and that worked, it was purely when selecting manage, checking the boxes and clicking dowload. It goes away saying could take a couple of minute to get them ready and then fell over....
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04-06-2023 04:38:23
Responses (3)
- C
Hi neighbors. How many videos are you trying to download at once? Which web browser are you using? I'd be happy to check with my team once I have a little more information.
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05-06-2023 04:31:08
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- C
I checked in with my team regarding this error, and the minor issue that caused it should be resolved now. Try downloading your videos from Ring.com again and let me know if that works.
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06-06-2023 03:33:51
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user47292
This must be a global problem because the same thing happened to me. I hope they find a solution!
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05-06-2023 11:30:38
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