Doorbell not picking up people at my door but further afield

Hi @CallumB. If your Doorbell is missing some motion events, you can try changing the Motion Sensitivity. Follow these steps to change the Motion Sensitivity:

  • Open Ring app
  • Select the menu button (three lines, top left).
  • Tap Devices
  • Select your Ring device.
  • Select Motion Settings.
  • Choose Motion Sensitivity.
  • Adjust the bar to your liking and save.

This Community page here covers other adjustments you can make to your Video Doorbell to improve motion detection that you can look into as well. I hope this helps