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Do shared users see videos from before signing up?
hardwired-video-doorbell
troubleshooting

Owner had ring for years. I signed up today and can only see videos from today. We can’t I see previous videos?

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27-10-2023 08:30:27

Responses (1)

  • J

    Hi @user64097. You should have access to the same recordings the Owner has, regardless of when you were added as a Shared User. I would recommend checking to make sure your Ring app is up to date and also checking if the Owner, for some reason, has deleted those past events.

    0

    30-10-2023 05:27:58

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