Community 101 New Member Guide

Excited to get started on the new Ring Community? Read this article to get the full run down of everything you need to know!

Basic Terms:
Category: The primary means of organizing topics
Topics: The collection of messages grouped together

For example: You see the category ‘Products’ with topics including Security Cams, Doorbells, General Questions, etc. Post your device specific question within the specific topic page

Original Post (OP): The first post in any topic created within a category.

Tag : A marker placed on a topic to describe it. You can have multiple tags on a topic, but one is required. Moderators will also have the ability to tag the topic to help group posts together and serve as an easy tool to help you navigate through posts with similar subjects. You will not be able to create tags, but instead select from a predetermined list available when creating a post. You will not be able to add more than 3 tags to a single topic and only the original poster will be able to tag a topic.

User : Community.ring.com is a public site, allowing anyone the opportunity to read all posts and materials on it. However, in order to post, like, flag content, you must register to do so. If you do not have a Ring account, simply head to Ring.com or click ‘Sign Up’ on the Community, this will redirect you to the Ring.com site. After providing all the necessary information, head back to community.ring.com and log in using that same email address and password you provided on Ring.com. From there, you’ll be prompted to make a username and you’re all set! Make sure to update your Profile Picture and Page :slight_smile:

Navigation Tools

  • For Searching, the Main Menu, or your User page, use the icon buttons at the upper right .

profiledot

Always use the search bar first to see if a neighbor has posted your question, or similar!

Got a Notification? You’ll see when someone is talking directly to you - When someone is talking directly to you — by replying to you, quoting your post, mentioning your @username , or even linking to your post, a blue number will immediately appear over your profile picture at the top right.

Click your profile image to scroll through all your notifications.

You can optionally receive all these notifications as push notifications to your desktop browser or Android device. Simply allow the site to send you notifications through your browser when it asks permission.

If you want, you can get notified about other things happening on the site as well, either at the category or topic level. Learn more about Topic notifications down below!

Browsing the Forum

Topic Lists:
You’ll be able to navigate the Community a few different ways now. You can click on the Icon of the specific category you wish to learn more about, or you can scroll down to view “Categories”, “Latest”, “Unread”, and “Top”.

We encourage everyone to read as many topics and posts as they would like! Remember, in order to post or participate in the Community, you must log in.

Participating in Conversations

See a topic you would like to be part of? Awesome! First things first, log in to the Community. Next head on over to the Topic you would like to start a conversation in.

Once in the topic, click on the +New Topic button located in the upper right side of the screen.

You’ll then see a pop up appear. Go ahead and Type a Title and then type your question / story in the body. Hit + Create topic when you’re all through!

When posting, you’ll notice a pop up to the right that is titled “ Your topic is similar to…” , please be sure to read and view those topics if a neighbor is describing a similar question as yours. Feel free to add your experience on their topic as a comment.

*Please remember, to avoid unnecessary posts, your post must have a minimum length of 20 in characters and a minimum of 15 characters for the title.

reply Press any Reply button to open the editor panel at the bottom of your browser. You can continue reading (and even search or navigate to different topics) while you compose your reply.

All posts will be displayed in the order that they were published.

To reply to a specific post in a topic, clicking the grey Reply button at the end of each post and your reply is linked to that post.

  • If your reply is the next one published after the post you are replying to, this will appear next in chronological order
  • If yours is NOT next, then two things happen after your post is published:
    • Your post will include a new link in its header with an image to show what this is ‘in reply to’ - clicking this link displays that previous post for context next to your reply
    • The original post includes a count of replies at the bottom - clicking this link displays the content of the replies

Attachments

Need to include a picture in your post to help showcase your troubleshooting concern or question? Within the topic or reply you are creating, you will see a small image icon appear above the body of your post, next to the bullet point option.

Screen Shot 2020-12-21 at 2.51.18 PM

Once you select this, you can either upload your own image from the Upload option, or paste a link to an image from the Web option. Once you have done this, the image should be attached to your post. Please note that if you’re uploading an image, authorized extensions that you can upload are: jpg, jpeg, png, gif, heic, heif.

If you need to attach a video , you will need to provide a link, as videos are not allowed to be uploaded onto the Community. When attaching this video, you will need first gather the share link of the video. You can do this by going into the Event History in your Ring App and choosing to share it via email. From there, copy the link that is generated and paste the link in the body of your post. In addition, you can upload this video elsewhere, such as YouTube, and then share the link to the video in your reply.

Drafts

Drafts will automatically be saved as you write. If you minimize the editor or navigate to a different topic, the editor might disappear. To open a draft, return to the topic you were replying to or click the highlighted bar at the bottom of your browser, and the editor will reappear with your draft.

Delete

Need to delete your own post? We got you. To remove your post, find the toolbar underneath your post that looks like this:

threedots

Click on the 3 dots and the tool bar will expand to this:

trashcan

From there, click on the trashcan tool and your post will be deleted!

*Please not that you will not be able to remove posts you are quoted in

Deleting your Community Account

In addition, if you need to delete your Community account (which will also delete all of your posts), you can do so from your settings on your Account.

Once logged into your account, click on your profile picture and icon at the top right and select the person icon on the right of this drop down menu. From here, select Preferences . Once under Preferences > Account, scroll down and select the red button option that says “ Delete My Account .” A pop-out window will ask you to confirm this, and if you wish to delete your Community account, you will hit the red button for “Delete My Account,” to confirm.

Please note: This cannot be undone.

Quoting

To insert a quote, select the text you wish to quote, then press the Quote button that pops up. There is no need to quote the a whole message, it helps to be specific. Repeat this for multiple quotes even from different posts and different users. The quoted text will point to their original source.

Mentioning

To notify someone about your reply, mention their name. Type @ to begin selecting a username. This search will also search the name fields in case you don’t know a particular username.

Reporting Inappropriate Posts

If you see an inappropriate post or spam, report the post so that a moderator can take care of it. To report a post, click on the … on the tool bar below the post. Before reporting on a post, please review our community FAQ and Guidelines.
The tool bar expands to show a couple more tools.

*Flagging is only allowed once you have earned the trust level for this permission"

Actions and Reactions

There are action buttons at the bottom of each post:

  • To let someone know that you enjoyed and appreciated their post, use the like button. Share the love!
  • Grab a copy-pasteable (permalink) link to any reply or topic via the link button.
  • Use the button to reveal more actions. Flag to privately let the author, or the site staff, know about a problem. Bookmark to find this post later on your profile page.

Notifications

You’re in control and if you want, you can get notified about other things happening on the Community as well, either at the category or topic level.

Topic notifications

You can change your notification level for any individual topic via the notification control at the bottom, and right hand side, of each topic.

Category notifications

Notification level can also be set per category. To change any of these defaults, see your user preferences, or visit the category page, and use the notification control above the topic list, on the right side.

Tag notifications

Notification level can even be set per tag. To change any of these defaults, see your user preferences, or visit the tag page, and use the notification control above the topic list, on the right hand side.

Turn off notifications

Don’t want your activity feed being filled up with a bunch of notifications, or want to turn off Live Notifications? To further customize your notification settings, click on your profile icon at the top right, then tap on the person icon and then “Preferences.” From this section, go to Notification on the left hand side, and you can manage all settings here, including any specific settings you may need to edit from the above notification changes you may have made.

Bookmark your Favorite Topics or Posts

You can set bookmarks for your favorite topics by clicking the tool on the post toolbar.
To view your bookmarked pages, go to your own member page by clicking on your avatar in the top-right corner and then clicking on your username. On the next screen, you see Bookmarks on the menu to the left. Click on that to view your bookmarks. You can learn more about Bookmarks here!

Accepting Solutions

In the Ring Community, each post can have one reply marked as the “Solution.” This helps other neighbors easily find the best answer to the post. Once a reply has been marked as a “Solution”, it will appear at the bottom of the original post and have a check mark to help others easily identify the solution. Please see the example below:

Why mark solutions?

Marking a solution helps your fellow neighbors easily find the reply that will best help them, rather than having to look through all the comments. Also, it is a great way to show the neighbor who replied with the answer that you appreciate their support. Often times you will see Community Moderators mark their post as a solution if we see an ongoing trend or asking for more information from neighbors on a concern.

Who can mark solutions?

The original neighbor who asked the question can mark the reply as a solution. When they are sure that a reply is the best answer to help the poster, a Community Moderator or SuperUser can mark an accepted solution as well.

How do I mark a solution?

Just click the “:white_check_mark: Solution” button in the bottom right corner of the reply, see the example below:

solution

Can I mark my own reply a solution? Should I?

Absolutely, if you figure out the answer someplace else offline and it is the best solution, please reply to the post to share this knowledge with your fellow neighbors!

Feature Request and Community Forum Feedback

Have some feedback you want to leave about our Community Site, or about a Ring product or feature you want? Then look no further than our Feature Request Board and our Community Forum Feedback Topic!

Our Feature Request Board is open to all to submit and vote on ideas you would like to see implemented. Please note, that anything you disclose to us by commenting on this post will be the property of Ring, and we may use such information for any purpose whatsoever without compensation to you. Please see our Terms for more information.

When submitting your idea, please enter a title, description, and make sure the topic has not already been submitted. In order to better organize the submitted ideas, we strongly encourage you to search the existing ideas submitted and if you find something similar, please vote, comment on or :heart: comments on that idea.

…And you’re all set!

Now that you’re an expert on the Ring Community, please introduce yourself! Go to our introduction to the Community topic here to welcome yourself to our neighborhood. :slight_smile:

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