D
Chime status offline
troubleshooting
cs-support
chime
Hello all, 2 days ago Ring’s chime 1st gen change state to offline, suddenly. There not any changes on my network. I reset it to factory default but the behavior is the same. Does anyone else facing the same problem ?
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19-11-2023 11:11:08
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Justin_Ring
Hi @dkotix. That was an excellent troubleshooting step to try for your concern. You also want to try rebooting your router by unplugging it from power for a few seconds and plugging it back in. Temporarily plugging your Chime into the same room as your router can help as well. Then try reconnecting your Chime to your WiFi. If you have tried these steps and are still having the same concern, give our [support team](https://support.ring.com/hc/en-us/articles/360036196372) a call for further assistance.
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20-11-2023 10:48:48
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