Chime keeps dropping wifi
My chime connects to wifi and then 3-4 days later it drops. It has now done that 4 times. What is going on?
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08-09-2020 06:16:42
Responses (32)
- G
I'm fairly new to the whole Ring thing. Had a Ring 4 doorbell and one chime for around three months now. Right from the outset, the chime would constantly disconnect. Purchased a second chime for upstairs and same issue with that, both disconnecting on different days, different times. Thought I'd try something last week...created a Guest account on my router just for the Chimes and linked them both to that...touch wood, since then no disconnections.
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18-11-2021 01:42:45
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- M
When a Chime is falling offline this can be due to WiFi connection or power. Please try another outlet that is close to the router to see if it maintains connection this way. I recommend also considering how many devices are connected to your home network and the resources to support all of them. If this concern persists, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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19-11-2021 03:48:48
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- S
I had very similar issues as described in this post and I have been able to fix mine. You might want to read through the solution in the post here: https://community.ring.com/t/chime-keeps-disconnecting/161846?u=srudin Maybe it helps you as well...
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23-12-2022 12:38:27
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- J
Hi.. after reading the comments it seems there is a lot of people all encountering the same issue as myself. After setting up the Chime 2nd Gen, after 2 to 3 days it loses Internet connection. I reset it following the instructions, but this has happened at least 4 times now. The help pages mention about checking Internet signal, electric etc etc. Nothing else loses connection, the door bell is further away than the chime and no problems, plus other devices that we have. So none of the help pages really assist with this problem. All other possibilities have been checked and im thinking that following on from the last update that ring performed has a the problem and caused issues with the unit.
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25-01-2023 06:36:03
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FoxHousePDX
For me, our new Xfinity Gateway turned out to be the problem. It does some form of smart switching between 2.4Ghz and 5.0Ghz and this was causing our chimes to disconnect every few hours. My solution was to connect the chimes through another access point in the house that has a dedicated 2.4Ghz channel.
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08-11-2021 03:50:39
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