Chime Gen2 installation fail (red light)

I try to install my new Ring Doorbel V3 with an Chime Gen2. While installing the Chime first the led blinks green, app connection is made, then sees my Wifi, but while trying to connect the led changes from blue to red en tha app gives me a fail notice.

Please help

ps, 100% sure the wifi password is correct!

Hey @fdeleeuwe. Have you reached out to our support team on this concern? If you still have been unable to set up the device, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Let me know how this goes, as your answer may help other neighbors! :slight_smile: