I’ve just upgraded my plan in order to use the assisted monitoring function with my alarm but when I go in to settings all I see is Name, Change address, Plans, Modes, Alarm alerts, Users and Delete location. Nowhere is there a monitoring option. I’ve currently got a bell, camera, floodlight can and alarm system on my plan.
Hi @patand. Information on Assisted Monitoring and how to sign up can be found in this Help Center article here. If you have any further questions, you can contact our support team for the next best steps.
Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.