Hi. I’ve had a Ring system (doorbell and two video cameras) for the past few years and it worked great. I recently changed my wifi name and password, and now I can’t connect the Ring system to the wifi.
1 Ring Video Doorbell Pro
2 Ring Stick Up Cams
Here’s what happens:
I open the Ring app on my phone and I can see that all three products are unconnected to my wifi. So I start by trying to connect the doorbell. I click “reconnect this device” and it asks whether my wifi network or password recently changed. I click “Yes, it changed.” The app tells me to press and release the small button on the side of my doorbell. I do this, and click “continue.” I get a message saying “Ring wants to Join Wifi Network Ring-13de82.” I click “join” and get an error message saying “Unable to join the the network RIng-13-de82.” This keeps happening. (Side note: Even after I push the button on the side of my doorbell, the light on the front of the doorbell is not spinning like it does in the little video on my phone’s RIng app.) Then I get a screen telling me to go to Wifi settings on my phone and join the Ring network that way. But when I go to settings, there is no Ring network among the wifi choices.