Can’t remove ring devices

We left our ring security system in the home we moved out of but now we are unable to remove the device from our account. we don’t have access to the system anymore - is there any way to remove the devices from our phones Without being there?

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Hey @Chelsiamia. You definitely can still remove them! Instead of using the Remove Device feature, you will be using the Remove Failed Device feature in the app. You will go into the Ring app > main menu > Devices > Alarm Base Station > select the Alarm Device to remove (such as a Contact Sensor) > tap on the gear icon at the top right > Advanced Options > Remove Failed Device > Remove. This is a manual removal of devices like this, so this should help you remove those devices from your account! Once they are removed, you can unregister your Base Station and it should all be gone from your app. :slight_smile:

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The steps are different from above.

  1. Open app
    2.Click the 3 lines to open the menu.
  2. Click Devices.
  3. Click the device you want to remove.
  4. Click Device Settings.
  5. Click Advanced Options.
  6. Click Remove Failed Device.

I had to do this when I had my back door replaced, and the construction workers took away the old door with the sensor on it before I could retrieve or remove it. Good luck.