Base station will not pair

My base station won’t pair with the Bluetooth on my mobile

Hi @user72677. Try the following steps to address your concern:

  • Verify your phone and Ring app are up-to-date with the latest updates available.

  • Reboot your phone.

  • Verify that Bluetooth is turned on on your phone.

  • Make sure your Base Station is in pairing mode, in which the light on top will be spinning blue. If it is not, press the pairing button on the back of the Base Station.

We have this Help Center article with other steps to try. If you have tried these steps and are still having the same concern, give our support team a call for further assistance.