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Base station + loss of power
Hi all,
I installed my system last week and apart from the Android app crashing/lossing connection to the base station (thereby meaning I have to 'force stop' it and start it again - this was a 'technique' gained from my phone conversation with Ring support) it's working ok but I'd like to know what the base station will do if it loses power:
1) in terms of LED indications (the power and wifi ones on the 'top' and the ring one on the front) and,
2) what connection it will use: wifi, if the wifi is still available, or does it automatically use the celluar/mobile backup conection?
Thanks
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06-12-2020 09:37:14
Responses (3)
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Thanks @Tom\_Ring, a further question... whilst running on battery and with wifi still available, would there be any reason for it to move to cellular backup before the battery runs out?
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14-12-2020 05:47:20
M
Good question @Ekco. The cellular backup feature will only initiate once network connection is lost. Most power loss events will include the loss of network connection, but in the case where only the power to your Base Station is lost, the battery backup will have you covered while wifi connection remains. I hope this helps! :)
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14-12-2020 07:23:54
E
Thanks Marley\_Ring, perhaps then you could explain why approximately 15 minutes after changing to run on battery power, it then changes to cellular backup even though the wifi connection is still available (I can connect to it on my phone when it's next to the base station) and has not changed?
Just to add, once power is restored and it changes to that from battery power, it regains a wifi connection.
Thanks
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15-12-2020 05:30:37
M
Of course, @Ekco! Sorry for not mentioning this previously. There is a scenario in which the timing you mentioned matches precisely. When the battery backup initiates, your network connection will remain for about 15 minutes. After that, your Base Station will work to conserve battery by limiting certain functionality, as mentioned in our [help center article](https://support.ring.com/hc/en-gb/articles/115005323926-What-Happens-When-Your-Ring-Alarm-Goes-Offline). During this time, the Base Station will indeed use cellular backup, regardless of available network connections, to save battery.
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18-12-2020 07:34:59
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Tom_Ring
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07-12-2020 04:44:58
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