Hi @KINGSIZE. I’m sorry to hear your experience with our support team didn’t help to resolve your concern. With concerns like this such as Live View not working, there could be various different causes so it can be difficult to narrow it down at first. A good place to start is our Community Post on Live View concerns here, which will have some tips and tricks to try and can help you narrow down what may be causing this. It also depends on what issues you’re having specifically with the recorded events and the Live View, so feel free to provide more details on this and me or another member of the Community may have some helpful suggestions or insights. If you’re receiving a specific error message or anything like that, you can add a screenshot of that in your reply as well.