Assisted monitoring UK - emergency contacts not called

If I trigger my alarm I’m getting a notification to my phone, but no longer receive a phone call. Is anyone else having this problem? Used to work fine, emergency contacts set up correctly. Appreciate any help on this

Hi @Das1. If you do have Assisted Monitoring active and your emergency contacts are set up correctly but you are not getting a call when the Alarm has been triggered, then you will want to give our support team a call at one of the numbers available here to further investigate. If you are outside of the US, please visit here to see how to contact support.