Assisted monitoring UK - emergency contacts not called

Question

If I trigger my alarm I'm getting a notification to my phone, but no longer receive a phone call. Is anyone else having this problem? Used to work fine, emergency contacts set up correctly. Appreciate any help on this

Justin_Ring · Answer

Hi @Das1. If you do have Assisted Monitoring active and your emergency contacts are set up correctly but you are not getting a call when the Alarm has been triggered, then you will want to give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) to further investigate. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

system · Answer

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Assisted monitoring UK - emergency contacts not called

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