Amazon Alexa + Ring
Alexa Skill Doesn't Honor Motion Schedule
Relatively new Ring Video Doorbell Pro owner here. Also relatively new Amazon Echo Dot owner. In order to avoid sunrise motion sensor alerts, and early garbage trucks alerts, we set up a Motion Schedule to disable motion alerts in the Ring app. This works fine for the Ring App. However, the Alexa Skill for Ring which we installed does NOT honor that schedule. We have "Motion Announcement" enabled inside the Alexa Skill, but our intent would be it would only do that when the Motion Schedule in the Ring App is not set to disable motion sensing. That's not happening. The Alexa Skill does motion announcement on our Echo Dot whether the Motion Schedule is in effect or not on the Ring App. Does anyone know any way around this? I can't find any way to schedule turning off the Ring Skill or Motion Announcement inside the Alexa app.
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16-05-2019 04:01:49
Responses (10)
- C
Hi neighbors! This request has been asked for in our Feature Request board [here](https://community.ring.com/t/ring-alexa-skill-motion-snooze-integrations-feature-request/1183). Please add your votes and feedback for this request on that thread, as the Feature Request board helps us to organize and share requests with our teams. I will be marking this reply as the solution so that other neighbors who search and find this post can then locate the associated request. :)
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31-05-2022 05:57:28
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TIs this “issue” still not fixed? You’d think anyone with any sense of intelligence would definiately have this functioning operating correctly. Amazon dropping the ball on this one big time!!! They could have such a great product but their customer service is to simply just say…“Just make a routine blah blah…” That is just plain stupid to have to make a route! Are the developers that dumb or just that lazy??? Obviously they dont use their own products otherwise they would understand this issue and fix immediately!!! VERY DISSAPPOINTED IN RING AND AMAZON!!! It’s 2022 and this…unreal!!
•0
23-09-2022 01:34:52
TIs this “issue” still not fixed? You’d think anyone with any sense of intelligence would definiately have this functioning operating correctly. Amazon dropping the ball on this one big time!!! They could have such a great product but their customer service is to simply just say…“Just make a routine blah blah…” That is just plain stupid to have to make a route! Are the developers that dumb or just that lazy??? Obviously they dont use their own products otherwise they would understand this issue and fix immediately!!! VERY DISSAPPOINTED IN RING AND AMAZON!!! It’s 2022 and this…unreal!!
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23-09-2022 01:34:52
- M
Ridiculous !!! this feature was first requested back in 2019. 4 Years ago !!!!!!!! I work shifts and there are times where I do not want Alexa telling me that the postman delivering a letter. I created a schedule in the Ring App that works perfectly, but Alexa still wakes me up telling me there is 'motion at the front door'. The level of integration between Ring and Alexa is simply NOT FIT FOR PURPOSE.
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17-01-2023 10:19:39
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- U
Dear customer service, See my reply on your linked board you direct us to use. Your bots have created a loop and there is no definitive place to post this request. Sincerely, Frustrated user
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30-04-2023 04:44:10
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- S
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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30-05-2023 04:45:12
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Matt3121
How can this not be solved after over a year and a half? Wonder if Google Home has the same issue?? I own about 14 Alexa devices, from Echo through Echo studio and everything in between. About to chuck them all because this is really a problem and it would appear if it hasn’t been fixed after this long they just don’t care.
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31-05-2022 01:25:55
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