Alexa can't control floodlight cam wired pro? - "This device is not currently supported"

Just bought 4 floodlight cam wired pro’s and installed them around our property.

I’d like to be able to turn these on and off through Alexa using voice commands, but when I try and create the routine, apparently “This device is not currently supported”.

As Amazon own Ring, this seems strange to me. Anybody have any idea if this is the case, or I’m doing something dumb?

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Having the same issue. Quite bad user experience given that Ring is owned by Amazon. Can someone please look into this?

Has anyone been experiencing some cracking and popping noises coming from the ring floodlight cam wired pro? Ring is sending me a replacement device the camera is working completely fine everything loads super fast when I use live view but it is just making the cracking and popping sound

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Hi @user12752. I’m glad to hear you’re receiving a replacement device, as your Floodlight Cam shouldn’t be making any sort of noises like you’re describing. I don’t want to speculate on what could be causing the sound and give any wrong information, but it could be hardware related.

If any other neighbors experience a concern like this with their Ring device, please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.