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karthikosu

Floodlight(battery) unable to connect to Ring Bridge

Hello Ring Community, I purchased the Ring Floodlight(battery) and also the Ring Bridge. Ring bridge setup was fine and shows up online on the app and has the blue light on. I tried to setup the Floodlight and connect to the Bridge. on going through the process it says Calibrating but later says "Floodlight battery is offline at date/time" and get the message "We can't seem to connect to your floodlight battery" . I moved the light closer to the bridge but unable to connect. Can anybody help? Thank You Karthik

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03-01-2020 04:17:47

Responses (1)

  • S

    staleyintx

    I'm having same issue. Any suggestions?

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    04-01-2020 10:41:49

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      K

      karthikosu

      I had to power off and set the bridge once again. After doing that the flood lights connected just fine using the same options that failed earlier.

      1

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      05-01-2020 03:50:03

      S

      staleyintx

      Same - talked to tech support and that did the trick.

      1

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      05-01-2020 02:59:07

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