Golmar Platea UNO and Ring Intercom
Hello i have a problem with a golmar platea uno, i have checked several times the wiring as per instructed (C2 port A, C9 port D, C10 port - and C11 port +) in the app, in testing step, i go downstairs i press the button and the ring intercom app is giving me the P16-33-20032001 error, device testing issue, unable to verify intercom events... ive contacted tech support about a week ago and no solution yet... The ring intercom doesnt seem to receive any call from my regular intercom, has anybody got luck with a Golmar PLatea UNO??
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28-11-2024 01:56:24
Responses (4)
- U
Hi, no solution yet, still waitong for tech support reply… itals been 10 days since i opened a ticket.. Do you have the same exact problem? You go downstairs, press the button and nothing happens but the P16-33-20032001 error message?
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30-11-2024 07:14:51
- U
Yes, exactly the same problem, I wonder if it is possible that you also have the problem that on the golmar, the negative connector does not have any cable, so could it be that that is why the ring does not work? Customer service has not responded to me yet, I think I'm going to return it (sorry for my English, I'm Spanish)
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09-12-2024 02:28:55
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UHello, yes, my golmar intercom doesnt have either any cable connected in the negative connector, i dont know if this is the problem or something else... but after a month still no solution from Ring, still waiting for them, they told me their engineers are working on my case and maybe upload a specific firmware for my golmar platea intercom, lets see how long this will take them as its been a long time already. Did you find any solution? and dont worry your english is quite good
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23-12-2024 03:01:33
UI am in contact with technical service, nothing for now. I have returned the device, but I will continue with the questionnaires and everything else in case they find a solution. If they gave me a solution, I would think about buying the device again.
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23-12-2024 07:08:09
- U
I can provide logic analyzer and scope captures of the A and D line if necessary. I’m an embedded developer myself and can’t wait to get the Platea RCPL to work
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06-01-2025 10:45:21
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UDo you know if they have applied any solution. At this time I can't find the RCPL-UNO model or plate uno in the Golmar device list within the application.
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08-04-2025 06:55:37
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user_9c8464
I have the same problem with platea uno, any solution?
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29-11-2024 10:39:05
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