Please see the attached photo, I have no idea how this happened, we don’t currently pay the subscription fee so we can’t look back to find out. Does anyone know if I can get a replacement for the cracked plastic thanks!
Hi @Kite. There is not a way to replace just the plastic at this time, and you will instead need to replace the product itself. You can reach out to our support team to see if you're still within [warranty](https://en-uk.ring.com/pages/warranty) to do this. Please read our response to COVID-19 [here ](https://support.ring.com/hc/en-gb/articles/360041597471)to see how to contact support. We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times.
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24-08-2020 07:48:06
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Chelsea_Ring
Hi @Kite. There is not a way to replace just the plastic at this time, and you will instead need to replace the product itself. You can reach out to our support team to see if you're still within [warranty](https://en-uk.ring.com/pages/warranty) to do this. Please read our response to COVID-19 [here ](https://support.ring.com/hc/en-gb/articles/360041597471)to see how to contact support. We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times.
0
24-08-2020 07:48:06
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