Floodlight Cam pro repeatedly going Offline
My Floodlight Cam Pro security camera keeps going offline, sometimes for short periods, or it can be for most of the day. It is hardwired, and there is definitely power going to it as I have checked with a volt stick. It also has a secure wifi connection as the router is right next to it and hasn't been disconecting from the internet. When it eventually comes back on, sometimes I can see what's been recorded by scrolling back, but with no blue motion indications, and sometimes it will just skip between the times it was last recording. How can this issue be resolved? Thank you.
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04-05-2025 03:36:45
Responses (1)
- U
The wifi connection is perfectly fine and is not disconnecting, as I can see it connected on my wifi app, the speeds are 100-150, upload and download is around 80. It also switches between 2.4 and 5ghz on automatically.
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07-05-2025 07:42:47
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Caitlyn_Ring
Hi @user_89dfd7. If the Floodlight Cam is disconnecting from wifi repeatedly, it is likely a signal issue. What is the last reported signal strength on the Device Health page? Is your wifi network 2.4GHz or 5GHz? What are your upload and download speeds? You can find those numbers by running a speed test from your phone with the mobile data turned off.
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05-05-2025 06:59:58
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