Ring intercom alerts for other apartments

Hi everybody, I’m new to ring and to this community and hoping someone can help/offer advice! I’ve recently purchased the ring intercom system, installed it and have found that my system alerts me when other apartments are being buzzed on my floor! I live in an apartment block on the first floor, which contains three independent apartments (me and 1 either side). The issue is when someone buzzes on of my neighbours either side I get a notification that someone’s at my door (when there clearly isn’t). I reinstalled it to see if there was an error but got the same issue. Having experimented around with the buzzers outside I have managed to whittle it down too the issue being my floor only. I’m still happy with the system as I haven’t missed a delivery yet, however the caveat is I’m busy answering the door to my neighbours guests all the time! When the issue occurs, I notice my traditional intercom handset doesn’t ring only the ring interface itself so I’ve worked out that if my intercom doesn’t ring along with the app and it’s probably not for me. Not been experienced with the ways of how intercom systems work. I’m not sure if this is something that can be rectified or something that I just have to put up with? Has anyone come across this problem before? It’s likely that my floor is on one circuit, although I don’t understand why my handset only rings when someone presses my flat number and doesn’t when flats either side of me have guests yet the intercom ring system seems to think it’s all one? My intercom handset is the Videx 3121 although I’m not sure exactly what the system is. I’m sure I can find out though if this is necessary. Any advice to put my mind at rest would be appreciated everyone! Thanks.