Chime Pro not alerting all the time with my Doorbell
I just want to add to this to push for a fix ASAP and keep this thread active. I have had this exact problem for around the same time as everyone else. Prior to that, we have had no problems with our Ring doorbell pro for the last 2 years. So far, after many calls to customer services, you have sent out a new Pro Chime, and a new Ring doorbell pro 2 - Free of charge. Still the same problem, so Ring could be sending thousands of pounds of equipment that's not even needed... I have tried literally everything my end. I've used a different WiFi network. I have deleted and factory reset all devices. I have even set up a completely new (temporary) account. Also (thanks to Ring) my equipment is brand new - but still our Ring Chime Pro doesn't always work. We get the notification 100% of the time on our phones. But only about 50% on our Chimes (we have 2). It's not good enough. The very basic thing a doorbell should do is notify you when you're in your house. We have had to put a note on our door saying 'please knock' when we have a doorbell costing around £200 that doesn't even ring inside on a plug in Chime. The deleting of Alexa integration seemed to fix it at first. But tonight it's not working at all - and Alexa has been completely unlinked. 2 weeks ago I thought Ring doorbell was the best product - but now I'm starting to think of another brand of video doorbell and ditch Ring - which would also include our 5 other Ring cameras and canceling the Ring+ storage subscription. *Please* show this to someone who is high up in technical support and work on a fix soon! PS, I also temporarily uninstalled the Ring app and even switched my phone off, to see if it was the app, but it's still not working.
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10-02-2023 10:33:15
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Justin_Ring
Hi @Matthewlong77. I appreciate you reaching out to our support team regarding your Chime Pro not alerting all the time with your Doorbell. Rest assured that our team is now investigating and working to resolve the issue as soon as possible. If others are having the same concern you can try some of these steps to see if they help: - Power cycle your Chime by unplugging it for a few seconds and plugging it back in. - Factory Reset your Chime by pressing and holding the setup button for 20-25 seconds and then [reconnect it your wifi](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Ring-Device-to-Wifi-or-Change-Your-Wifi-Network). Verify it is linked to your Doorbell to chime when the Doorbell is rang. ***For now, I have accepted this response as a solution. While we are aware of this concern and as the team continues to investigate, this is a helpful way for other neighbors that come into this thread to try these recommended troubleshooting steps. If these troubleshooting steps do not work, please share in-depth information and examples as to what happens so we can pass it along to the appropriate teams. We appreciate your patience and will continue to update this thread with more information. Thank you.***
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13-02-2023 07:51:56
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