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Base Station power light is stuck on orange, reset doesn't work
Alarm Base Station power light is stuck on orange and not turning green, the power cord works fine - pressing and releasing the reset button at the back of the device also doesn't help
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10-07-2024 03:51:14
Responses (1)
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Tom_Ring
Hi @user_803610. As you can see in this Help Center article here, and amber colored light indicates the Base Station is running on battery power. I suggest unplugging the power cord, and making sure the port is clear of any obstructions, then plugging back in. If you continue to get the amber light, Please send us a private message on Facebook or X @Ring or give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support. Please note, DO NOT try to perform a factory reset on your Base Station, as there is a strict protocol for this procedure. Thank you.
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11-07-2024 03:18:55
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