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No live video through wifi if not on home network.
Just like the title suggests. I can only view live video if my phone is connected to wifi on the same network as my cameras. If I am on ANY OTHER wifi network, the connection fails. If I switch to cellular service (hopefully the signal is strong enough) I can bring up the live video feed. As soon as I switch back on wifi, the video loses connection. It has been doing this for months. Why?
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27-08-2020 06:21:10
Responses (1)
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Tom_Ring
Hi @Border411. [Here](https://community.ring.com/t5/Ring-Device-Tips-and-How-To-s/Live-View-Not-Activating-and-Connecting-Troubleshooting-Tips/ba-p/821) is a great Community write up on how to correct the most common Live View issues. If you've tried these steps to no avail, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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27-08-2020 07:03:44
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