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Moved to new rental with existing doorbell
I recently moved to a new rental house with an existing ring doorbell here from the previous renter. I’ve tried activating it on the app, but it says it is under another account and they need to disable it first. Tried contacting landlord to get contact info for previous renters, but I guess they were evicted and just disappeared. So is this doorbell pretty much useless since I can’t get a hold of the previous owners or is there a way to still be able to use it?
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22-08-2020 06:02:17
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Chelsea_Ring
Hi @MDell84. You can reach out to our support team who can escalate this matter for you. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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24-08-2020 08:56:07
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