Responses (2)

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  Caitlyn_Ring

  Hi @Dan3704. I'm sorry to hear you're having some trouble in getting a resolution for your concern. The best course of action would be to reach out to our support team and let them know you would like to provide some feedback and that you need help with a problem. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)

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  28-06-2021 06:29:11

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  Texasaustralia

  Broken unit , chat won’t help, no one answers the phone. No one replies to emails. Has ring been dissolved?

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  17-08-2021 01:43:13

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  C

  Caitlyn_Ring

  Hi @Texasaustralia. Our chat team isn't able to help with advanced troubleshooting, but our support team over the phone can. You can give them a call at one of the numbers available [here ](https://support.ring.com/hc/en-us/articles/213608406), and you should receive different prompts to help direct you to the correct team to help with your concerns. I will point out that our email support isn't available at this time, but our phone support team is able to help with all concerns. :)

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  17-08-2021 08:29:34