English

General Topics

Not sure where to look? Browse general posts, topics, conversations and more.
I
Can't add ring protect plan. Website stuck in a loop.

I can't subscribe to either the regular or plus pans. After logging in (via the app or via desktop browser), it shows that I need to update my subscription. I click on "subscribe" and then select "Choose Plus" (the top one does nothing, the one under the feature comparison table links properly) and it takes me to the device dashboard with a "choose plan" option. I click that, and it takes me back to the subscribe page (where I just was). I think this is because my credit card expired. I've updated it, but it won't let me subscribe. Help!

1512 β€’

1 β€’

2 β€’

05-06-2020 09:43:40

Responses (1)

  • U

    Wow same problem πŸ˜• on multiple devices browsers just loops back to the dashboard  Seriously poor form from such a large security firm. Lift your game 

    0

    β€’

    06-01-2025 10:06:03

    β€’

    Didn't find an answer ?

    Log in or create your Ring account to post a question and join in the on the conversation.

    Most Helpful Members

    U

    user63814

    2

    User
    Solutions

    C

    Caitlyn_Ring

    1

    User
    Solution

    J

    Justin_Ring

    1

    User
    Solution