Need a way to hand over control to a tenant or property management company
The Shared User functionality does not allow for changing user codes or adding users. Only the owner account can do that. There are two scenarios here: 1- Long term tenant. We need a way to either hand off the owner account to a long term tenant so the owner can not spy on them and the tenant can control the system. 2- Short term rental managed by a company. We need to be able to add a second account with the same rights as the owner account so it can add and change codes as needed. A Shared User cannot do that.
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03-02-2021 11:10:43
Responses (7)
- T
Weird. Why don’t you just remove them from your account and let the tenant create their own account if they want to? Pop a little clause in the tenancy agreement about deleting the devices when they vacate. Simple.
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24-01-2021 09:40:20
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FOne alarm system, two locks that work with ring, 7 door/window sensors, 4 cameras, one chime, and one motion detector. they'd all have to be added one by one. that's just not happening.
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03-02-2021 11:14:20
- C
I would like to install Ring Doorbells at my rental properties. However, after trying it out at one property, discovered that they are not landlord/tenant friendly. If I purchase the Ring doorbell, the tenant is not allowed to connect it to their Wifi as a Shared User. Ideally, I would like to own the Ring doorbell so that it stays permanently affixed to the property and offer it as an amenity to my tenants. Then just assign or revoke access to tenants as they move in or out. The tenants pay for their own Wifi, so they would need to be allowed to connect the Ring to their Wifi without me having to sign over my ownership to them.
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11-06-2021 03:13:57
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- R
It was really frustrating to discover that I have no way to hand off access of my rental property to my property management company without giving them the owner account login (I have 3 properties on ring, only 1 is a rental). If I had known this I would have set things up under a different account from the get go. Please make it so that shared users can add lock codes to devices that are shared with them.
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13-07-2022 09:29:47
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- U
My brother had a ring and he’s trying to grant me access to it but it’s not letting me do it. I downloaded the app and made me a account and everything but it’s still not working!!! Please someone help me out 🙏🏾…
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14-07-2022 03:16:25
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frouffignac
Hi, I own a Ring Alarm 2nd Gen system, several cameras and have connected the system to my z-wave locks. I own the home that the system is installed in. I am about to move and rent the house to a tenant. I need a way to hand off control of the system to a tenant in a way that prevents me from accessing the cameras. I already know about shared users feature but that still allows the owner to access live video and video history. This constitutes a breach of privacy for tenants with the potential for a landlord to "spy". I do not intend to do that but I need to be able to give my tenant peace of mind. I think Ring needs to introduce a landlord-tenant hand-off feature. Otherwise the only solution is to either give my whole account over to the tenant with no way to get it back if things go awry.
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18-01-2021 08:55:31
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