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user_46b363
Accepted Solution
Ring doorbell not working
hardwired-video-doorbell
Hardwired video Doorbell Pro2 not working. No illumination of button. No functionality. 24V DC present on terminal connectors. Can someone tell me how I get it swapped out for a working unit please.
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23-06-2024 03:18:02
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Justin_Ring
Hi @user_46b363. If you have verified there is power at the wires going to the Doorbell, and it is not powering on at all, the next best step is to give our support team a call for further asssitance.
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25-06-2024 07:28:06
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