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Live View only works on WIFI but not mobile network
wireless-security-cameras
Hi Support, the live view only works on any WIFI connection but not mobile network now. It works perfectly before. But it failed to connect since few weeks before. I have tried with O2 and Vodafone network and make sure there is no VPN connected. It prompt "Failed to connect We're having trouble connecting to your xxxx". Please kindly advise. Thanks!
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17-07-2024 07:19:09
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Tom_Ring
Hi @user_1152b2. Since your device works on WiFi, but not on your cellular network, this can most likely be corrected with some adjustments to your phone settings. What is the type of phone you are using and what version of the Ring app do you have installed?
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18-07-2024 07:36:47
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