Alexa no longer provides verbal sensor open/close status
I used to be able to ask Alexa if a sensor was open or closed. Now Alexa says the sensor is not responding yet the device is active in the app and will show open/close when I look at it. Any ideas?
664 •
0 •
0 •
25-02-2023 02:01:17
Responses (5)
- T
I removed the devices and the Ring Skill from Alexa. I reconnected everything and no change. Again, in the Alexa app I can see the device open and close but when asked, Alexa says the device is not responding. Any other ideas or thoughts?
•0
28-02-2023 12:00:31
•
WHaving the same problem as you and so is my friend's system. This has started in the past week or so. I too have removed and added back the Ring Skill, removed the contract sensors and added them back but no fix. Talked with tech support but they have no solution. Something in the API or skill has changed. Just wanted you to know you are not alone here. I can confirm 2 separate systems are having this problem.
•0
01-03-2023 02:47:48
- T
Hey neighbors. Thank you for bringing this to our attention. We understand that we may need to dive into this concern. We'll need you to call our support team so that we can create a ticket for this issue. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support. Another option is to send us a private message on Facebook @Ring. Thank you for your patience while we investigate this issue. If you have any other questions in the meantime, don't hesitate to ask.
•0
01-03-2023 02:33:02
•
- C
Hey neighbors, this issue was resolved with a backend fix. For any neighbors who continue to run into this issue, ask for Alexa to discover your devices again. If that doesn't do the trick, removing and re-adding the devices should do the trick. Should this concern persist, you'll want to follow up with our [support team](https://support.ring.com/hc/en-us/articles/213608406) to further investigate. Thank you for your patience as our team worked on getting this taken care of! :)
•0
10-03-2023 03:08:34
•
- S
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
•0
09-04-2023 03:08:56
•
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
©2024 Ring LLC or its affiliates
Tom_Ring
Hi @tomstr6. You can try disabling the Ring skill in the Alexa app, then reenabling it. After that, you may need to discover your devices. Be sure that both apps are up to date and that your devices are using the latest firmware.
0
27-02-2023 01:59:38
•