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user_f7c510

Accepted Solution
ring doorbell wrong timezone
troubleshooting

Within the past month,  my stored  ring videos have had a 4hr timezone difference.  I've tried updating my location multiple times. Uninstalled app and still same. The dashboard shows correct times.

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07-07-2024 08:06:54

Responses (2)

  • C

    Caitlyn_Ring

    Accepted Solution

    This issue has been resolved in app version 3.74.1. Check the app store to see if you have an update available for the Ring app. Please keep in mind that app updates are performed on a slow rollout, so you may not see an update available yet. Thank you again for your patience!

    0

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    11-07-2024 12:02:23

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    • T

      Tom_Ring

      Hi @user_f7c510. Thank you for sharing this. We are aware of this problem and are working on delivering a fix for this. We appreciate your patience and will update you as soon as possible. 

      0

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      09-07-2024 05:25:04

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