Responses (3)

• R

  Riley_Ring

  Hi @BigFan, this is correct. You are currently not able to give shared access to Smart Lights.

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  28-05-2019 11:04:33

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  B

  boostation

  Hi there, late to this thread, but will this be fixed at some point?

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  11-11-2019 09:03:55

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  skeez

  wow, this seems like a REALLY important feature that is missing. when i bought the smart lighting product, i assumed that shared users would be able to turn ON and OFF a light group without giving them access to low level settings. does the use of Alexa somehow get around this issue?

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  23-04-2020 01:02:39

  G

  gregchak

  Ran into the exact same issue. I setup motion alerts and applied motion schedule. Unfortunately now all the shared users always get motion alerts. My schedule doesn't work across users and shared users don't have access to lights so they can't set their own schedule. For the purpose of why I bought these lights, it makes them worthless. Can someone at Ring reply with if/when this functionality will be available?

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  03-05-2020 03:58:26

  M

  Marley_Ring

  Hi neighbors! Our team is constantly working to improve and add to our current features and devices. We value your feedback and continuously share these experiences with our teams here for future consideration. That being said, we've created a [Feature Request Board](https://community.ring.com/t5/Feature-Request-Board/idb-p/Feature_Request_Board) just for requests like these, where our neighbors can reinforce on another's requests and we can frequently share them with teams here. At this time, Smart Lighting cannot be shared, or controlled by shared users. Feel free to add this and any other feature requests to that board! :)

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  05-05-2020 06:29:54

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  gregchak

  I will definitely submit something there. I can't think of any reason why anyone would think this wouldn't be a thing users would want. For my current situation, I was able to work around my issue. Its not how I want things to work, but at least its workable for the interim and other shared useres are not constantely getting alerts. When I added my light in the Ring app, I either inadvertently or it defaulted it to a lighting group. Maybe because of where I said it was, I don't know for sure. Anyway, it was added to a lighting group that included a floodlight camera. My floodlight camera is a shared device. What I didn't realize was happening was that the alert on the shared users' devices wasn't explicitly from my new light, but rather it was coming from my lighting group. And because my floodlight camera is part of that group AND a shared device, those shared users were getting the alert. I am able to work around the alerts by removing my floodlight camera from the group and as a linked device. The pro of this is that my shared users no longer get the alerts they are unable to snooze or create motion schedules for. The con is that I would like my floodlight camera to turn on and start recording when my light senses motion. Unfortunately, the con is very important to me and one of the reasons I had these devices linked. Anyway, that is my experience and workaround. Maybe it helps someone else.

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  06-05-2020 04:36:39

• B

  bITvisionJoel

  This is insane! This is a show stopper for my clients that I just installed a major ring system for. They need to have shared access to the smart lighting. You've known about this issue for how long now and it's not fixed??? What's up Ring? This is major!

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  28-08-2021 09:51:52

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• L

  Labadie

  Thanks for update and quick reply. I'll be sure to keep an eye on this thread. Looking for the same issue.

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  08-09-2021 04:51:47

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