‎Issues signing up to assisted monitoring

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user_20c623

Issues signing up to assisted monitoring

cs-support

I have a new plan and have been receiving an error when trying to sign up for assisted monitoring. This says "our system is experiencing a delay" and "our system can't process your information right now. Please try again" This has been the case for several days and is '"stuck" like this, i.e. keeps coming up when I press to try again.

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07-07-2024 09:04:11

Responses (4)

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Caitlyn_Ring
Hi @user_20c623. Please make sure your Ring app is fully updated to the latest version available from the app store. If you have a VPN enabled, turn this off when using the Ring app. You can also sign up for Assisted Monitoring on Ring.com by following the steps here. If this issue persists, please reach out to our support team at one of the numbers here, or on Facebook @Ring.
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08-07-2024 09:21:13
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user_d77be4
Did this get resolved? I have the identical issue. 
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10-07-2024 11:15:52
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user_d77be4
Did this get resolved? I have the identical issue. 
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10-07-2024 11:15:53
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user_92012d
I'm having this issue also. spoke to customer support and no help - looks like i wont be able to set up monitoring which is the reason I purchased this system for my elderly parents!!
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20-01-2025 03:59:31
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