Stick up camera stuck on S-W updatec
I have been trying to set up a new stick up for the last week. No matter the efforts it just says installing update. I have removed the camera from my account, reset the camera with the orange button. I have let the camera sit there with the updating screen for over 24hrs until the battery died placed a new fully charged battery and still the same issue persists. This is driving me crazy but it is not just the one camera but three. All doing the same thing. This isn’t the first time i have used and added new stick up camera up camera i have 2 that have been working no issues for awhile now. 
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05-06-2022 06:39:10
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Caitlyn_Ring
Hi @user13794. You've tried all of the basic troubleshooting steps I would have suggested for this concern. Since your devices are still not finished with the update, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) so they can explore further troubleshooting options. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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06-06-2022 03:21:37
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