The pages for 'My Plan' and 'Account' don't load in desktop browsers.

The pages for 'MyPlan' and 'Account' don't load in either Firefox or Chrome browsers. When I first installed and configured my Ring device, I purchased the Basic Protection Plan using a desktop browser. Now... A blank page [[https://app.ring.com/login?at=random\_characters](https://app.ring.com/login?at=random_characters)] with a 'spinner' below a ring logo appears - and never loads any content. Messages appear in the lower margin: "processing request" then: "waiting for app.ring.com" then: "establishing secure connection" then: "processing request" The pages never successfully load. I can view and manage [star and/or delete] video in a browser, but have been unable to access the pages for 'My Plans' or 'Account' from a browser for a few weeks. I cleared cache, cookies, etc. and restarted computer and also tried on another computer. Still no joy - those pages simply will not load for me.