English

General Topics

Not sure where to look? Browse general posts, topics, conversations and more.
U
5 Digit code
hardwired-video-doorbell
troubleshooting

Hello, I changed internet companies so I need to reconnect my ring. It's asking for my five-digit code, but every time i enter the code, it's telling me it's invalid. I'm still trying to figure out what else to do, which is frustrating.

10

2

0

16-12-2024 07:36:13

Responses (1)

  • C

    Hi @user_a74359. Can you clarify which 5-digit code the Ring app is asking for? If you're walking through a new setup in the Ring app, this would be the QR code, located on the Ring device itself. You should also have the option to scan the barcode on the device.

    0

    19-12-2024 12:40:34

    Didn't find an answer ?

    Log in or create your Ring account to post a question and join in the on the conversation.

    Most Helpful Members

    U

    user63814

    3

    User
    Solutions

    B

    Boone

    1

    User
    Solution

    J

    j0hnmsch

    1

    User
    Solution