History of live events recordings no video shown and unable to download
Hi, I've used live views over multiple devices ( 4 max ) over past < x days. But when I go into the history they don't show up as video's while I was using live view. Anyone know how I can download these live events? and why don't they show video recording? It's weird to me when using live view, which records the event but when I look in history there is no video recording and not able to download the items. Any clue how this live view works and why it doesn't record the video while I have premium subscription it suppose to do 24/7 live recording. But unable to download these live events I recorded. Thanks
4 •
2 •
0 •
25-05-2025 06:43:42
Responses (1)
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
Most Helpful Members
View All
©2024 Ring LLC or its affiliates
Justin_Ring
Hi @user_eb3647. Try rebooting your Cameras using the Ring app to see if it helps. https://ring.com/gb/en/support/articles/p8z2n/Rebooting-your-Video-Doorbell-or-Security-Camera. Reboot your router as well. If you have tried these steps and are still having the same concern, give our support team a call for further assistance. https://ring.com/gb/en/support/contact-us/call?hasLangChanged=true
0
27-05-2025 08:20:37
•