‎Can't get access to old account because phone number is inactive

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user_7f4b68

Can't get access to old account because phone number is inactive

troubleshooting

I can't get access to my old account, because phone number attached to this account is inactive now (I have 2-factor authentication enabled and I can't retrieve SMS sent to this number to pass 2nd step of authentication upon login). My Ring device is linked with this old account, so I can't share/transfer it into my new account. Ring support can't solved this problem via chat, when I tried to call Support, a team-member said that he will re-call me, but he didn't.  Could anyone give me advice (or provide any help) what could I do with this situation? Thanks!

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03-08-2024 08:51:37

Responses (1)

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Tom_Ring
Hi @user_7f4b68. This Help Center article here can assist you in getting a verification code to your new phone number. If you need more assistance, please follow up with our support team. You can also get in touch by sending a private message to @Ring on Facebook or X.
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05-08-2024 04:13:15
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