Ring Alarm base Station not connecting

Question

I have attempted the installation instructions, video and written. Unit blue light remains static and unit does not connect. Help please.

Justin_Ring · Answer

Hi @user_823dd2. I recommend trying the steps mentioned in this Help Center article if you are not able to set up your Base Station. https://ring.com/support/articles/ppdv1/Troubleshooting-Messages-During-Ring-Alarm-Base-Station-Setup. If you have tried the steps mentioned in the article and are still having the same concern, give our support team a call for further assistance. https://ring.com/support/contact-us/call?hasLangChanged=true

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Ring Alarm base Station not connecting

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